General Motors and Malaysia Airlines are both in trouble but one is giving a lesson in how to handle a fatal crisis while the other is offering a masterclass in how not to. There is a glaring contrast in the behaviour, and ability to cope with public criticism, of Mary Barra, GM’s chief executive, and Ahmad Jauhari Yahya, the chief executive of Malaysia Airlines – although Ms Barra has a simpler task.
美國通用汽車(General Motors)和馬來西亞航空公司(Malaysia Airlines)最近都陷入麻煩,但在如何處理致命危機方面,一家作出了良好示范,而另一家的行動則像是演示錯誤的大師班。通用首席執行官瑪麗?巴拉(Mary Barra)和馬航首席執行官艾哈邁德?喬哈里?葉海亞(Ahmad Jauhari Yahya)二人的舉止,以及處理公共批評的能力形成了明顯對照——盡管巴拉的任務要簡單些。
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