Should managers be giving more frequent performance appraisals? Do “customer feedback” questionnaires serve any useful purpose? The answers are not obvious. A feedback-free environment is not conducive to learning new skills, but then again, feedback itself can be confusing or demoralising.
管理者應接受更頻繁的績效評估嗎？“客戶反饋”調(diào)查問卷有用嗎？答案并不明顯。沒有反饋的環(huán)境不利于學習新技能，但反饋本身可能會令人困惑或令人士氣低落。
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