Thirty years ago, an anthropologist called Lucy Suchman set out to study a problem that bedevils a great deal of offices: why do so many employees struggle with technology? Suchman spent several months watching how workers interact “in the wild” (aka around the office) with devices such as photocopiers and computers — and then compared this with what the engineers and designers said was supposed to happen with those pesky machines.
30年前，人類學家露西?薩奇曼(Lucy Suchman)開始研究一個困擾很多辦公室的問題：為什么那么多員工存在技術困難？薩奇曼用了幾個月的時間觀察員工是如何“在荒野”（即辦公環境）中與復印機和電腦等設備互動的，接著把結果與工程師和設計師表示的這些煩人的機器應該如何使用進行對比。
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