I know a woman who can get people to do whatever she wants. She can make busy executives give her their evenings, their thoughts and their money. On various occasions she has persuaded me to do things for her, just as she has enlisted thousands of others.
I ran into her the other day and asked what her secret was. “It is not hard,” she said. “I just say please and thank you.”
Actually it is not quite as simple as that. Most people know how to say please and thank you — or think they do. Almost everyone was taught that before they went to primary school. But hardly anyone has been taught how to do it properly.
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